Right of cancellation for consumers

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days, without specifying reasons. The cancellation period amounts to 30 days from the day on which you or a third party (who is not the carrier) nominated by you has taken possession of the goods.

In order to exercise your right of cancellation, you shall inform us

eleven teamsports GmbH
Im Winkel 1-3
74589 Satteldorf
Germany
Phone: +49 7951 9645 100
Fax: +49 7951 9645-199
E-Mail: service@11teamsports.com

about your decision to cancel this contract, by means of an unequivocal statement (e.g. a letter sent by post, a fax, or an e-mail). You can use the attached sample cancellation form, but this is not mandatory.

You can also complete and send the sample cancellation form or another unequivocal statement electronically on our website https://www.11teamsports.com/fr-fr/informations/droit-de-retractation/. If you avail of this option, then we will immediately send you (e.g. by e-mail) a confirmation of the receipt of such a cancellation.

For compliance with the cancellation period, it is sufficient that the communication about exercising the right of cancellation is sent by you before the expiry of the cancellation period.

Consequences of cancellation

If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; for the refund, 3.00 EUR will then be deducted from the total price of the return when using the return label.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier point in time.

You must return or hand over the goods to us promptly and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of them that is not necessary for testing the nature, characteristics and functioning of the goods.

End of the cancellation policy

Exclusion of right of cancellation:

Exclusion of right of cancellation: Unless the parties have agreed something to the contrary, the right of cancellation does not exist for deliveries of goods which are not prefabricated and for the manufacture of which an individual choice or provision by the consumer is decisive, or which are clearly tailored to the specific personal needs of the consumer, and the right also does not exist for contracts for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

Sample cancellation form

(If you wish to cancel the contract, then please complete this form and send it back to us.)

To:

eleven teamsports GmbH
Im Winkel 1-3
74589 Satteldorf
Germany
Phone: +49 7951 9645-100
E-Mail: service@11teamsports.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for communication on paper)

Date