General Terms and Conditions of eleven teamsports GmbH

These terms and conditions apply to sales made by eleven teamsports GmbH, whose registered office is located at Im Winkel 1–3, 74589 Satteldorf, Germany. The Company is registered with the District Court of Ulm under the commercial registration number (HRB) 720635 and holds the VAT ID number DE252734710. Telephone number: +49 7951 9645 100 Fax number: +49 7951 9645 199 Email: service@11teamsports.com

These terms and conditions apply to customers resident in Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Alternative provisions apply to individual countries, meaning that there are deviations or additions. Any deviations or additions are indicated in the relevant sections.

1. General
The following General Terms and Conditions apply to contracts between eleven teamsports GmbH and its customers. Where the term 'consumer' is used in these terms and conditions, the following applies: a consumer is any natural person who enters into a legal transaction with the eleven teamsports GmbH for purposes that are predominantly neither commercial nor self-employed. It is not possible to provide VAT or other tax-related numbers in the webshop. If you place an order in the webshop on behalf of a company within the EU, you are responsible for declaring the VAT and not eleven teamsports.

For customers resident in Austria, the following applies:
In Austria, a person is considered a consumer if, under Section 1 (1) (2) of the Austrian Consumer Protection Act (KSchG), the transaction does not form part of the operation of their business.

These General Terms and Conditions apply exclusively, subject to any individual agreements to the contrary. Any reference to the customer's standard general terms and conditions is hereby rejected.

Where items are added to the order free of charge, this is subject to the condition that the purchase contract remains valid and, in particular, is not cancelled by withdrawal or rescission. If the purchase contract is cancelled, these items must also be returned.

The sale of goods to consumers is for private use only and only in quantities customary for normal household consumption. By making a purchase, the customer, whether a consumer or a business, confirms that the goods are not intended for commercial resale. eleven teamsports GmbH reserves the right to reject contractual offers that suggest that the goods are intended for commercial resale. This does not apply to individual commercial customers who have entered into a resale agreement with eleven teamsports GmbH.

For customers resident in the Netherlands, the following also applies:
Entry of VAT or other tax identification numbers is not supported within our online shop. A customer who places an order in our online shop on behalf of a business within the EU is solely responsible for the payment of VAT. eleven teamsports GmbH is not liable in this regard.

Please refer to the product description for the key features of the goods we sell.

Please note that a separate contract is concluded for each individual item, even if multiple items are ordered in a single transaction.

(1) Conclusion of contract through the "11teamsports.com" website
After you have added the product to your cart, you can view its contents in this view. You can either continue shopping, open the cart or proceed with the order process by going to the checkout. Just as in the cart, you have the option of changing the order quantity or removing a product from the cart at this stage. You can also enter your voucher code here if applicable. You will be directed to the checkout via a button. Here, if you are already a customer, you can log in using details stored with us, register as a new customer or continue the order process without registering. Please click on the corresponding button and enter the required information on the next page to complete a new registration or to place an order without registration. If applicable, you may enter a delivery address that differs from your billing address. Then, click on the next step to select your payment method. After successfully choosing the payment method, you will be taken to the shipping selection page. Please select your preferred shipping method and proceed to the order summary. On the overview page, you may subscribe to our newsletter by ticking the corresponding box. Please read our General Terms and Conditions and review our cancellation policy, cancellation form, statutory information and privacy policy. Check the details you have entered and the items you have selected – any corrections can be made using the edit function. To complete the order process, please click on the "Buy" button. Your order constitutes an offer to conclude a purchase contract. Confirmation of receipt for your order, together with acceptance of the order, will be sent by automated email immediately after submission. This email confirmation shall constitute the conclusion of the purchase contract.

(2) Conclusion of contract through Amazon Pay
After clicking on Amazon Pay, you will be redirected to a page of the payment service provider Amazon. Please enter the email address and password you have registered with Amazon or create a new account with Amazon in accordance with the payment provider's instructions. On the next page, please select an address from your Amazon address book or edit your existing addresses. Next, please select your preferred shipping method in the next step. On the following page, you may subscribe to our newsletter by ticking the corresponding box. Please read our General Terms and Conditions and review our cancellation policy, cancellation form, statutory information and privacy policy. Check the information you have entered and the items you have selected. Then complete the order process. Your order constitutes an offer to conclude a purchase contract. Confirmation of receipt for your order, together with acceptance of the order, will be sent by automated email immediately after submission. This email confirmation shall constitute the conclusion of the purchase contract.

(3) Conclusion of contract through PayPal Express
After clicking on the PayPal Express payment method, you will be redirected to a page of the payment service provider PayPal. Please enter the information requested here in accordance with the payment service provider's instructions or, if applicable, check the information you have stored with the payment service provider. You will then be redirected back to our online shop. There, you may subscribe to our newsletter by ticking the corresponding box. Please read our General Terms and Conditions and review our cancellation policy, cancellation form, statutory information and privacy policy. Check the information you have entered and the items you have selected. To complete the order process, confirm the order by completing the final step. Your order constitutes an offer to conclude a purchase contract. Confirmation of receipt for your order, together with acceptance of the order, will be sent by automated email immediately after submission. This email confirmation shall constitute the conclusion of the purchase contract.

2. Conclusion of Contract
(1) Customers must be of legal age; otherwise, the consent of their legal representative shall be required.

(2) All information provided on the website constitutes an invitation to submit an offer only. The products presented in our online shop do not constitute a legally binding offer but rather a non-binding online catalogue. The information does not constitute an offer on our part or a legally binding contract. By placing an order, the customer makes an offer to purchase the products listed therein. After receiving the order, eleven teamsports GmbH sends an order confirmation by email. This shall not constitute acceptance of the customer's contractual offer. The point at which the contract is concluded varies according to the chosen method of payment.

Payment may generally be made in advance by instant bank transfer, PayPal, credit card, Amazon Pay, purchase on account, Giropay or voucher. Upon conclusion of any contract, eleven teamsports GmbH reserves the right to withhold certain payment methods and to refer the customer to alternative payment methods, particularly those aligned with the customer's creditworthiness, to mitigate credit risk. There shall be no entitlement to a specific payment method. If payments are to be made via third-party payment processors, their payment terms and conditions shall also apply. Further information on payment can be found at https://www.11teamsports.com/de-de/informationen/hilfe-und-kontakt/zahlungsarten/.

If payment is made immediately after placing an order, for example, when paying by instant bank transfer or PayPal, the contract is concluded with the successful completion of the payment transaction via the payment service provider. In the case of payment by credit card, the contract is concluded at the time the credit card is charged. For other payment methods, eleven teamsports GmbH may accept the order by sending an order confirmation by email or by delivering the goods within the expected delivery times. Such shall constitute the conclusion of the contract.

For customers resident in Austria, the following applies:
If, despite reasonable efforts, the goods ordered cannot be procured on the market, eleven teamsports GmbH shall be entitled to withdraw from the contract.

Any information we provide shall not constitute a legally binding offer, even within the context of jersey competitions and prize draw campaigns. A legally binding contract for the goods shall only be concluded upon receipt of a shipping confirmation.

(3) Customers may purchase certain items in the online shop in advance, even if such items are not yet ready for immediate dispatch ('pre-sale items'). Pre-sale items shall be marked as such in the online shop. The respective product page informs the customer of the approximate delivery date and the latest delivery date of the product in question. The customer places the order in the same manner as for regular products. The customer hereby agrees that, irrespective of the payment method selected, payment shall be collected in the same manner as for regular products, even if the pre-sale items ordered have not yet been delivered, are not yet ready for dispatch and have not yet been invoiced. The customer shall receive the invoice upon delivery of the pre-sale items. In all other respects, these terms and conditions apply, in particular, Section 7 (6).

For customers resident in Austria, the following applies:
The customer expressly agrees to this longer, indefinite delivery period. This may also take considerably longer than 30 days.

(4) eleven teamsports GmbH shall also make its online shop available to designated partners, enabling them to offer and sell their own products via the platform. Partner products are those for which the respective product page shall include a notice stating, 'Sold and shipped by [name of partner]'. Contracts for partner products shall be concluded directly between the customer and the partner. This means that the partner's general terms and conditions apply. Any warranty and/or defect claims must likewise be directed to the partner. No contractual claims may be asserted against eleven teamsports GmbH in relation to partner products. Products sold directly by eleven teamsports GmbH, on the other hand, are products offered in the eleven teamsports GmbH online shop that do not carry an explicit notice identifying them as partner products.

The following also applies to customers resident in France:
(5) Consumers have the right to obtain access to this contract's written documentation upon request and within the limits set by the relevant legal provisions.

3. Payment Methods
If the customer selects advanced payment as the payment method, we will provide our bank details to the customer in the order confirmation email. The transfer payment must be made to this account. Express delivery is not available with this payment method.

In the case of payment by credit card, the customer may, after completing the order process, provide their credit card number, card expiration date and three-digit card verification number. The invoice amount shall then be debited from the corresponding account.

If PayPal is the selected payment method, the customer shall be redirected to PayPal's payment website upon completion of the order process. If the customer already has a PayPal account, the customer may log in there and process the payment. If the customer does not yet have a PayPal account, the customer may create a PayPal account via the link 'Open PayPal account' by entering their information and then proceeding with the payment process. The particulars shall be governed by the agreement concluded between the provider PayPal and the customer.

With respect to the PayPal Express payment method, the customer is granted direct access to their PayPal account at the very beginning of the cart stage. The particulars shall be governed by the agreement concluded between the payment provider PayPal and the customer.

When choosing the buy now and pay later payment method (a service offered by PayPal), the payment is processed by PayPal. No PayPal account is required for this. The customer receives a billing summary for the billed amount by email. The customer simply transfers the money to the account specified on the billing summary within 30 days of placing the order. This payment method is only possible within Germany and only for orders with a minimum order value of EUR 1.50 up to EUR 1,500. In addition, the date of birth of the billing recipient must be provided and the recipient must be of legal age.

When choosing the payment method, purchase by instalments (a service offered by PayPal), the payment is processed by the payment service provider PayPal. A PayPal account is required for this. The cart value (plus interest) may be paid off in 12 monthly instalments. This payment method is possible with a minimum order value of EUR 199 up to an amount of EUR 5,000. The particulars shall be governed by the agreement concluded between the provider PayPal and the customer.

If SOFORT bank transfer is selected as the payment method, the customer shall be redirected to the payment service provider's website upon completion of the order process. The customer may complete the bank transfer via online banking by entering the PIN and TAN that they have received from their bank. This payment method is only available to people with bank accounts in the following countries: Germany, Austria, Switzerland, the Netherlands, Belgium, Poland, Spain, Italy and the United Kingdom.

With respect to the Amazon Pay payment method, the customer is granted direct access to their Amazon account at the very beginning of the cart stage. The particulars shall be governed by the agreement concluded between the payment provider Amazon and the customer.

If Paydirekt is the selected payment method, the customer shall be redirected to Paydirekt's payment website upon completion of the order process. If the customer already has a Paydirekt account, the customer may log in there and process the payment. If the customer does not yet have a Paydirekt account, the customer may create a Paydirekt account by entering their details via the 'Activate now and continue shopping' link and then proceeding with the payment process. The particulars shall be governed by the agreement concluded between the provider Paydirekt and the customer.

Costs for packaging and shipping are listed separately within the product description.

4. Prices
(1) All prices include the applicable value-added tax. Where the customer is acting in a business capacity, the following applies: Any changes in the list prices of our suppliers or the freight, taxes, customs duties or levies upon which the price calculation is based that occur between conclusion and delivery shall entitle eleven teamsports GmbH to adjust the price accordingly. The right to increase the price shall only apply insofar as the customer may request payment of these costs from its contractual partners.

(2) Where the customer constitutes a consumer, the following applies: eleven teamsports GmbH shall have the right to increase the price on the grounds and to the extent set out above if the goods or services are to be delivered or provided more than four months after conclusion of the contract. This shall not apply to continuing obligations.

For customers resident in Austria, Section 3 (2) is to be replaced as follows: Where the customer constitutes a consumer, the following applies: eleven teamsports GmbH shall have the right to increase or decrease the price between the conclusion of the contract and delivery due to changes in the list prices of our suppliers or the freight, taxes, customs duties and levies upon which the price calculation is based, over which eleven teamsports GmbH has no control, or is to be granted if the goods or services are to be delivered or provided at least four months after the conclusion of the contract.

For customers resident in Italy, Section 3 (2) is to be replaced as follows: For goods or services scheduled for delivery or performance more than one month after the conclusion of the contract, the seller shall have the right to increase the price of the goods or services in line with prevailing market conditions. Accordingly, the Italian consumer shall have the right to withdraw from the contract.

5. Value Vouchers, Percentage Vouchers and Promotional Vouchers
(1) Value vouchers:
The customer may purchase value vouchers in predetermined values. A distinction is made between two types of value vouchers: the online value voucher and the store gift card.

The online value voucher can only be purchased and redeemed online. The online value voucher will be sent exclusively by email to the email address provided when ordering the voucher. Online value vouchers are valid across the entire online shop, with the exception of partner products, in accordance with Section 2 (4) of these terms and conditions, which are indicated in the online shop with the notice 'Sold and shipped by [name of partner]'. Value vouchers are valid throughout the eleven teamsports GmbH retail stores and across the entire online shop, with the exception of partner products, in accordance with Section 2 (4), last paragraph, of these terms and conditions, which are indicated in the online shop with the notice 'Sold and shipped by [name of partner]'.

The redemption of an online voucher is only possible when placing an order in the online shop. Online vouchers may only be redeemed when placing an order through the online shop. To do so, click on 'Add voucher code' during the check-out process and enter the voucher code. Only one online value voucher may be redeemed per order and cannot be combined with any other discount code.

A store gift card may only be purchased in 11teamsports retail stores and can be redeemed exclusively at these locations. The store gift card may be redeemed throughout all 11teamsports retail stores upon presentation of the gift card. Only one store gift card may be redeemed per in-store purchase.

Retrospective application of value vouchers to purchases or orders that have already been completed is not permitted. If the value of the value voucher exceeds the purchase amount, the remaining balance of the value voucher shall remain for future use. If the customer returns goods that were paid for in whole or in part using a value voucher, the amount to be refunded shall be credited back to the value voucher up to a maximum of its original amount. If the amount to be refunded, as a result of the return, exceeds the original value of the voucher, an amount equal to the original voucher amount will be credited back to the voucher first. If the amount to be refunded, as a result of the return, exceeds the original value voucher amount, an amount equal to the original value voucher will be credited back to it first and any remaining amount shall be refunded to the payment originally selected.

The value voucher is transferable. It is valid for three years from the date of purchase. Value vouchers are not redeemable for cash and do not accrue interest. The customer undertakes to keep the value voucher code confidential and disclose it only to authorised persons. eleven teamsports GmbH shall accept no liability for value voucher codes that are lost or stolen following purchase. eleven teamsports GmbH may make payment to the holder of the value voucher code, which shall have a discharging effect. This shall not apply if eleven teamsports GmbH has knowledge of or is grossly negligently unaware of the holder's ineligibility, legal incapacity or absence of power of representation. eleven teamsports GmbH shall accept no liability for any damage resulting from improper use of value vouchers, except where such damage results from a wilful or grossly negligent breach of obligation on the part of eleven teamsports GmbH.

Value vouchers may not be used for commercial advertising or marketing purposes by third parties without the prior written consent of eleven teamsports GmbH.

(2) Percentage vouchers
Percentage vouchers are value voucher codes which, unlike value vouchers in accordance with Section 4 (1) of these terms and conditions, cannot be purchased but are issued by eleven teamsports GmbH, in particular, as a gesture of goodwill. Where a specified validity period has been determined for a percentage voucher, it may only be redeemed within this defined period. Certain products or brands may be excluded from the redemption of a percentage voucher. Percentage vouchers may be redeemed only once. If a customer redeems a percentage voucher against an order and then returns the order in full, for example, by exercising their right of cancellation, the percentage voucher shall be reinstated and may be used again. Alternatively, the customer may receive a new equivalent percentage voucher at the discretion of eleven teamsports GmbH. If a percentage voucher is subject to a specified minimum purchase amount, this amount shall refer to the purchase value actually realised. Therefore, if an order placed using a percentage voucher subsequently falls below the minimum purchase value specified for the percentage voucher, for example, because the customer exercises their right of cancellation for individual items, the discount of the percentage voucher shall be forfeited in respect of the remaining items. In such cases, the percentage voucher shall also be reinstated and may be used for a subsequent order. Alternatively, at the discretion of eleven teamsports GmbH, the customer may receive a new percentage voucher of the same value. A percentage voucher issued online cannot be redeemed in physical retail stores.

(3) Promotional vouchers:
Promotional vouchers are voucher codes that cannot be purchased, unlike value vouchers in accordance with Section 4 (1) of these terms and conditions. They are issued by eleven teamsports GmbH as part of daily promotions, whereby the promotion, the applicable discount and the corresponding voucher code are displayed, for example, as a banner when accessing the online shop. Such vouchers may be redeemed exclusively in the online shop. Certain products or brands may be excluded from the redemption of a promotional voucher. If a promotional voucher is subject to a specified minimum purchase amount, this amount shall refer to the purchase value actually realised. Therefore, if an order placed using a percentage voucher subsequently falls below the minimum purchase value specified for the percentage voucher, for example, because the customer exercises their right of cancellation for individual items, the discount of the percentage voucher shall be forfeited in respect of the remaining items. If the customer redeems a promotional voucher for an order and subsequently returns the order in full, for example, by exercising their right of cancellation, the promotional voucher shall not be reinstated and cannot be used again.

(4) Any of the voucher types referred to in Section 4 of these terms and conditions, such as value vouchers, percentage vouchers and promotional vouchers, may not be combined in any way.

6. Right of Cancellation and Cancellation Form
(1) The right of cancellation in accordance with statutory provisions is granted exclusively to consumers for products sold by eleven teamsports GmbH. For further information, please refer to the cancellation policy (available at: https://www.11teamsports.com/de-de/widerrufsrecht/) and the cancellation form (available at: https://www.11teamsports.com/de-de/widerrufsformular/) or the sample cancellation form (available at: https://www.11teamsports.com/de-de/widerrufsrecht/#Muster-Widerrufsformular).

Unless the parties have agreed otherwise, the right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and the production of which is determined by an individual selection or specification by the consumer or which are clearly tailored to the consumer's personal requirements.

For customers resident in France, the following applies:
eleven teamsports GmbH offers the consumer the opportunity to cancel the contract within fourteen (14) days of receipt of the goods without having to state any reason therefor and without incurring any contractual penalties. Only the costs of returning the goods shall be charged to the consumer. Products must be returned in their original condition and packaging. The refund shall be processed upon receipt of the goods. If the products fall under the scope of the aforementioned right of cancellation and the consumer exercises their right of cancellation within the period of fourteen (14) days, eleven teamsports GmbH shall offer the consumer either a refund or a credit note to the amount of the returned products and the associated delivery costs.

(2) Consumers also have a right of cancellation in accordance with Section 2 (4) of these terms and conditions with respect to partner products. To exercise your right of cancellation, you must either inform us

or the relevant partner by means of a clear and unambiguous declaration of your decision to withdraw from this contract. If you choose to exercise your right of cancellation with respect to your partner product in relation to eleven teamsports GmbH, please also refer to the cancellation procedure (available at: https://www.11teamsports.com/de-de/widerrufsrecht/) and the cancellation form (available at: https://www.11teamsports.com/de-de/widerrufsformular/) or the sample cancellation form (available at: https://www.11teamsports.com/de-de/widerrufsrecht/#Muster-Widerrufsformular).

7. Retention of Title
(1) Where the customer constitutes a consumer, this paragraph and the following apply: Ownership of the goods shall remain the property of eleven teamsports GmbH until the purchase price has been paid in full. Until the transfer of ownership, the purchaser shall not be entitled to sell, dispose of or encumber the goods before they have become the purchaser's property. If a third party initiates enforcement proceedings against the goods, the customer shall be obliged to inform eleven teamsports GmbH without delay and to provide us with all the information and documents necessary for an intervention. The purchaser shall compensate the seller for all losses and costs incurred as a result of a breach of this obligation and for any intervention measures required to prevent third parties from accessing the goods.

(2) If the purchaser acts in breach of contract, in particular, by failing to meet payment obligations despite a reminder from the seller, the seller may withdraw from the contract after setting a reasonable deadline and demanding the return of the goods still in its ownership. The seller's repossession of the goods shall constitute a withdrawal from the contract. The purchaser shall bear any transport costs incurred with respect to repossession. The seizure of the goods by the seller shall in all cases constitute a withdrawal from the contract. Upon receipt of the returned goods, the seller shall be entitled to dispose of them. The proceeds from such disposal shall be credited against the purchaser's liabilities, less any reasonable costs of sale.

(3) Where the customer is acting in a business capacity, the following also applies: Ownership of the goods shall remain with eleven teamsports GmbH until all claims to which eleven teamsports GmbH is entitled against the customer now or in the future have been settled. This includes all balance claims from current accounts. eleven teamsports GmbH shall be obliged to release any securities to which it is entitled insofar as the realisable value of such securities exceeds the claims to be secured by more than ten per cent (10%). The selection of securities to be released shall be at the discretion of eleven teamsports GmbH. The threshold for triggering the entitlement to release shall be 150% of the relevant appraised value. The goods may be resold in the ordinary course of business, provided that a resale agreement has been concluded with eleven teamsports GmbH. The customer hereby assigns to eleven teamsports GmbH, with immediate effect, the purchase price claim in the amount of the outstanding claim to which eleven teamsports GmbH is entitled. eleven teamsports GmbH hereby accepts the assignment thereof. The customer shall remain entitled to collect the assigned receivables, subject to revocation. Upon informal request, the customer shall disclose the name and address of the debtor. eleven teamsports GmbH shall not collect the assigned receivables unless the customer is in default or insolvency proceedings have been initiated against the customer's assets.

(4) The purchaser shall treat the goods subject to retention of title with due care and shall insure them at replacement value adequately at its own expense against fire, water damage and theft.

(5) In the event of processing or transformation of the goods with materials not owned by eleven teamsports GmbH, eleven teamsports GmbH shall acquire co-ownership of the newly created item in proportion to the value of the goods (final invoice amount incl. VAT) relative to the value of the new item. The same shall apply in cases of combination or inseparable mixing, provided that the goods do not constitute the principal item.

For customers resident in Austria, Section 6 (3) (1–4) and Section 6 (4) do not apply.

8. Delivery
(1) If delivery of the goods is outstanding, eleven teamsports GmbH shall hand over the goods to a shipping company that will deliver them free to the kerbside. The delivery period for the requested product shall be specified in the product description within our offer. Unless otherwise stated, eleven teamsports GmbH will generally dispatch the goods within two working days of receipt of payment if advance payment has been agreed upon. If an advance payment has not been agreed upon, dispatch shall generally occur within two working days of receipt of your order. A specific date by which the goods must be delivered is neither agreed upon between the parties nor prescribed by law.

(2) Where the customer is acting in a business capacity, the following provisions of this paragraph apply: All shipments are always transported at the customer's risk. The risk shall pass to the customer as soon as the shipment has been handed over to the person responsible for transport. eleven teamsports GmbH shall determine the mode and route of shipment without guaranteeing the lowest freight cost, full utilisation of the load weight or desired wagon or container size. Customer requests shall be taken into account where feasible and at the customer's expense. eleven teamsports GmbH shall not be held liable for delays in delivery for which the shipping company is responsible.

(3) eleven teamsports GmbH shall not be held liable for delays in delivery and performance due to instances of force majeure and due to events that make delivery significantly more difficult or impossible for us (this also includes subsequently occurring difficulties in procuring materials, operational disruptions, strikes, lockouts, personnel shortages, lack of means of transport, official orders, etc., even if they occur at our suppliers or their sub-suppliers) regardless of any binding deadlines or dates that have been agreed upon. You hereby authorise us to postpone the delivery for the duration of the impediment plus a reasonable lead time, or to withdraw from the contract in whole or in part with respect to the unfulfilled portion of the contract.

For customers resident in Austria, the following applies:
The preceding Section 7 (3) above shall be deleted. If a reasonable deadline for delivery has been exceeded, the customer may withdraw from the contract insofar as this has not yet been fulfilled. eleven teamsports GmbH shall have no right of withdrawal in this case.

(4) Should the impediment persist for more than six (6) weeks, the customer shall be entitled, upon granting a reasonable grace period, to withdraw from the contract with respect to the unfulfilled portion of the contract.

(5) eleven teamsports GmbH shall be entitled to make partial deliveries, provided that the products may be used separately and that eleven teamsports GmbH bears the additional shipping costs for said partial deliveries.

(6) eleven teamsports GmbH shall reserve the right to withdraw from the purchase contract if, despite having previously entered into a corresponding purchase contract on its part and despite exercising commercial diligence, it is not supplied with the goods by its own suppliers and is not responsible or at fault therefor. In this case, the customer, if a consumer, shall be informed immediately of the non-availability and shall be entitled to the right of cancellation and the purchase price paid shall be refunded immediately using the selected payment method.

For customers resident in France, the following also apply:
In relation to consumers, eleven teamsports GmbH shall remain responsible for the delivery of the products until they arrive at the consumer's premises. The consumer may, by setting a deadline, request that eleven teamsports GmbH make the delivery within a reasonable grace period. If delivery is not made within this grace period, the consumer may cancel the order in writing. In the event of non-compliance with the delivery deadline, the consumer may immediately cancel the order if the consumer has indicated that adherence to the delivery deadline is a material condition for the consumer's purchase.

9. Warranty in Purchase Contracts
(1) eleven teamsports GmbH hereby expressly indicates that no warranty claim shall arise if, at the time of the transfer of risk, the product complies with the subjective requirements, objective requirements and assembly requirements of Section 434 of the German Civil Code (BGB).

For customers resident in Austria, Section 8 (1) is to be replaced with the following:
No warranty claim shall arise if the product was free from (hidden) defects at the time risk transferred to the customer.

• Damage caused by the customer through misuse or improper use
• Damage caused by the products being exposed to harmful external influences outside the scope of normal or foreseeable use by the customer (in particular, extreme temperatures, moisture or exceptional physical stress)

(2) If the repair or replacement fails after expiry of a reasonable period of time, the customer may, at the customer's discretion, demand a reduction in the purchase price (abatement) or declare withdrawal from the contract.

For customers resident in Austria, Section 8 (2) is to be replaced with the following:
In the event of a warranty claim, the customer may avail of statutory warranty remedies (primarily improvement or replacement or, if the legal conditions are met, a price reduction or cancellation).

(3) Warranty claims by business customers expire after one year. This does not affect the limitation period for recourse claims within the meaning of Sections 478 and 479 of the German Civil Code (BGB). If used goods are sold, the warranty with respect to businesses is excluded unless eleven teamsports GmbH has violated its obligations through gross negligence or intent. Warranty claims asserted by consumers are limited to two years or one year in the case of used goods.

For customers resident in Austria, Section 8 (3) (3) is to be replaced as follows:
Warranty claims against consumers shall be limited to two years after proper delivery or one year in the case of used goods.

For customers resident in Spain, Section 8 (3) (3) is to be replaced as follows:
The consumer shall have a warranty period of three years starting from the date of delivery of the goods. The warranty period for used goods is one year.

(4) Where the customer is acting in a business capacity, the following applies: The customer must inspect the shipment immediately upon arrival for identity, transport damage and storage defects. The customer must notify us immediately in writing of any defects or losses by means of a report from the carrier. Furthermore, obvious defects must be reported to us in writing immediately, at the latest within two weeks of delivery. Defects that cannot be discovered within this period, even after careful inspection, must be reported to us immediately after discovery.

(5) The preceding paragraphs set out the warranty terms in full for the products and exclude any further warranty claims of any kind. This shall not apply where the customer constitutes a consumer, as the warranty rights for a consumer apply without restriction.

For customers resident in the Netherlands, the following applies:
For further clarification: Where the customer constitutes a consumer and has received a product that is or becomes defective and the defect is not attributable to the fault of the customer (e.g. misuse or improper use), the customer may make a complaint to eleven teamsports GmbH by reporting the issue by email or telephone:

Telephone: +49 7951 9645 100
Email: service@11teamsports.com

In the case of visible defects that are present at the time of delivery, the customer should submit a complaint to eleven teamsports GmbH as soon as possible. In the case of invisible defects or defects that only become apparent after some time, eleven teamsports GmbH recommends that the customer also report these as soon as possible and within two (2) months of discovering the defect. The complaint must always be made within a 'reasonable period of time' after discovery of the defect. If the complaint is accepted, eleven teamsports GmbH shall either repair the product or offer a replacement. If the repair or replacement fails after a reasonable period of time, the customer shall be entitled to assert the rights set out in Section 8 above.

10. 'Champions Club'
Customers also have the option of registering for membership in eleven teamsports GmbH's 'Champions Club' and becoming Champions Club members independently of the order process. Existing customer accounts on the website may be converted into a Champions Club membership at any time.

Consumers who are residents in Germany and are at least 18 years old may become members of the Champions Club. Individuals under the age of 18 require the prior consent of their legal guardians, which we reserve the right to request. Each individual may only register once for membership of the Champions Club at any given time, even if the individual concerned uses different email addresses. Membership in the Champions Club is not open to legal entities or businesses. In particular, commercial traders who resell goods purchased from us for commercial purposes are excluded. We reserve the right to review any registrations we suspect are not permitted under these terms and conditions and, if applicable, to temporarily block and permanently delete such registrations.

Membership of the Champions Club is voluntary. Receiving newsletters and further information is free of charge but only with the provider's consent. Nevertheless, all offers in the eleven teamsports online shop remain available without being registered as a member of the Champions Club.

Please read about how we process personal data in our Privacy Policy.

When registering, you must provide your name, a valid email address and a password of your choice. The customer undertakes to provide truthful and complete information and to keep the information up to date. The password must be sufficiently secure and kept confidential by the Champions Club member.

A customer account is created through the process of registration. Champions Club members may log into their customer account using the email address provided at the time of registration and the password they have chosen. Orders placed in the online shop may be viewed within the customer's account. Champions Club members also receive benefits such as early information about launch items and advanced access to certain products (pre-sale items) via the newsletter and in the Champions Club customer account.

A registered Champions Club member earns points with every purchase. As a general rule, 10 points are credited for every EUR 1 of purchase value. In addition, there is also the ongoing opportunity to earn additional points beyond this, for example, when purchasing selected products, participation in promotions or through the member's actions, such as participating in tournaments organised by eleven teamsports GmbH, which are usually announced on the relevant product or service web page. Depending on the number of points earned, Champions Club members may use their points to enjoy certain benefits, such as achieving special service levels, improving their status for pre-sales or receiving additional offers such as product enhancements. Any points collected by customers who do not place any orders in the eleven teamsports online shop for more than one year while logged into their Champions Club customer account will expire. Once such points have expired, they cannot be reinstated, even with subsequent purchases. eleven teamsports GmbH reserves the right to revoke points retrospectively if the associated purchase is not valid, particularly in cases of cancellation or reversal.

eleven teamsports reserves the right to adjust the benefits granted to Champions Club members, particularly based on customer feedback and other relevant factors, provided that such adjustments are reasonable for the Champions Club members. An up-to-date overview of the current benefits for Champions Club members may be viewed at any time in your customer account or on the Champions Club landing page at https://www.11teamsports.com/de-de/l/champions-club.

Deletion of the Champions Club customer account and deregistration from the Champions Club are possible at any time, free of charge, and can be undertaken either by sending an email message to service@11teamsports.com or via a function provided for this purpose within your customer account. In this case, the points collected will expire and cannot be restored even if you re-register at a later date. Points cannot be exchanged for cash. Points cannot be transferred to other Champions Club membership accounts.

The right of cancellation described in Section 5 of these terms and conditions shall apply accordingly.

11. Liability
Claims for damages against us and against our vicarious agents and assistants arising from any disruptions in performance or tortious acts are excluded, unless the damage was caused intentionally or by gross negligence. This does not apply to claims for damages arising from the warranty of characteristics, which are intended to protect the customer against the risk of consequential damage caused by defects, nor to claims relating to injury to life, limb and health.

For customers resident in Austria, the following applies:
The preceding last half-sentence shall only apply if the customer is acting in the capacity of a business.

We shall not be held liable for delays in delivery caused by delays in production.

Our liability for damages and expenses arising from simple negligence is excluded unless such claims are based upon the breach of contractual obligations, the proper fulfilment of which is essential for the execution of the contract and upon the fulfilment of which the customer may regularly rely (hereinafter referred to as 'cardinal obligations'). Claims arising from injury to life, limb or health are not excluded, even in cases of slight negligence. Claims arising under the Product Liability Act shall also remain unaffected.

Insofar as a cardinal obligation is breached through negligence, our liability shall be limited to such damage and expenses that are typically associated with the contract and are foreseeable.

Where the customer is acting in a business capacity, the following applies: The customer's right of cancellation is excluded if we are not responsible for the breach of obligation. The right to withdraw from the contract due to a warranty for defects remains unaffected.

The above shall likewise apply in the event of breaches of obligation by our vicarious agents.

Where the contractual partner is acting in a business capacity, the contractual partner's claims to default interest shall remain unaffected by the above in the event of a claim for payment. The same shall apply to the contractual partner's claim to reimbursement in accordance with Section 288 (5) of the German Civil Code (BGB) or to compensation for damages incurred through legal enforcement expenses.

The above provision shall not apply to customers resident in Austria.

For customers resident in Italy, Section 10 above shall not apply. Instead, the provisions of limitation of liability set out under Legislative Decree 206/2005, as amended, shall apply.

12. Personalisation and Finishing with Motifs
Unless otherwise agreed with us in writing, the purchaser shall bear the risk of the suitability of the motifs obtained from us for the specific purpose pursued by the purchaser. We cannot guarantee that their use will not infringe upon the rights of third parties.

The finisher shall not be obligated to ensure freedom from third-party industrial property rights or obtain consent to use such rights when printing motifs and designs.

Where customers submit their own motif/pattern/design for processing/production or if the customer exerts any other creative influence on the product, the customer hereby guarantees freedom from third-party industrial property rights, including but not limited to company names, copyrights, personal rights or trademark rights. The client/customer shall indemnify eleven teamsports GmbH against all claims and demands arising from the infringement of such third-party rights, insofar as the client/customer is responsible for the breach of obligation. eleven teamsports GmbH shall not be obliged to verify the submitted motifs/patterns/designs but reserves the right to discontinue the work if there is a justified suspicion of an infringement of rights until the matter has been clarified. Any damages and expenses incurred shall be borne by the client/customer in the event of a breach of the rights described above.

12a. Special Aspects for Personalised or Finished Products
The finisher shall not be liable for customary deviations or minor technically unavoidable waste and deviations, including but not limited to quality, colour, width, weight, finish or design. The consumer's statutory warranty rights shall remain unaffected.

The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and the production of which is determined by an individual selection or specification by the consumer or which are clearly tailored to the consumer's personal requirements.

13. Environmental and EPR Registration (France)
As part of the Extended Producer Responsibility (EPR) in France, our company is registered with the relevant authorities. Our Unique Identification Numbers (IDU) are:

For Packaging: Our unique identification number for household packaging: FR247717_01NXGH

For Waste Electrical and Electronic Equipment (WEEE): Our unique identification number for electrical and electronic equipment waste: FR247717_05MODI

For Textiles: Our unique identification number for the textile industry: FR251168_11IAMS

For Batteries: Our unique identification number for portable batteries and accumulators: FR405924_06EKRV

For Sport and Leisure: Our unique identification number for the sport and leisure industry: FR247717_13XJWZ

These registration numbers confirm compliance with legal obligations in accordance with applicable French environmental regulations.

14. Offsetting
The customer may only offset undisputed claims that are acknowledged by us or are legally binding. These limitations shall not apply if the claim arises from the same contractual relationship as our claim against which the offset is asserted.

For customers resident in Italy, the following applies:
Offsetting shall only be permissible in accordance with Article 33.2 (C) of Legislative Decree No. 206 ff. of 6 September 2005, as amended.

15. Alternative Dispute Resolution
We always endeavour to resolve any differences of opinion arising from our contract in an amicable manner. Furthermore, we have decided not to participate in arbitration proceedings. We are under no obligation in this regard.

16. Applicable Law, Jurisdiction and Data Protection
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Where the customer constitutes a consumer, the consumer shall also benefit from the protection of the mandatory provisions of the law that would be applicable without the aforementioned clause, in particular, the law of the country in which the customer habitually resides (Art. 6 (2) of Regulation (EC) No 593/2008, Rome I).

Furthermore, the provisions applicable under the law of your country of residence remain unaffected for consumers, insofar as these offer a higher level of protection than the provisions applicable under German law.

The following shall apply to German customers:
Where the customer is acting in a business capacity, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Crailsheim.

For customers resident in Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Finland, France, Greece, Hungary, Italy, Ireland, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, the following applies:
Where the customer constitutes a consumer, the customer may, at their discretion, assert claims in connection with these terms and conditions either before the court of the place where the consumer is domiciled, provided this is an EU member state, or before the court at the registered office of eleven teamsports GmbH in Germany. eleven teamsports GmbH may initiate legal proceedings against a customer who is a consumer before the courts of the Member State in which the consumer is domiciled. Where the customer is acting in a business capacity, the jurisdiction of German courts at eleven teamsports GmbH's registered office is deemed to be agreed upon. eleven teamsports GmbH shall also be entitled to bring claims before the courts at the customer's place of business.

For customers resident in Austria, the following also applies:
Please direct any complaints to service@11teamsports.com.

Data Protection
All personal data shall be treated as strictly confidential in accordance with applicable data protection legislation. Further information on data protection may be found in our Privacy Policy. The Privacy Policy forms an integral part of these General Terms and Conditions.

The language to be used for the conclusion of the contract is German. The text of the contract shall be retained by us following conclusion of the contract but shall not be accessible to the customer. You are kindly requested to save the text yourself during the ordering process, should you wish to retain it.

Version dated April 2026